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HAVE MORE QUESTIONS ABOUT ABLY OR FILIUM?

LISTED BELOW ARE THE MOST COMMON QUESTIONS.

General Questions

Can I embroider, screen print, or tailor the product?
Yes, our product can be emobroidered, screen printed, and tailored. Keep in mind that the threads used to tailor or embroider a shirt will not have the same repellent properties as the rest of the product.
Where do I enter a discount code or gift card number?
Discount codes are entered in the checkout page. If you are on a mobile device click on the "Show order summary" link at the top of the checkout page to display the field.
My discount code is saying that my cart does not meet the requirements for the discount code.
Discount codes do not apply towards sale merchandise. Additionally some promos are only valid on certain products. Check the original source for more information.

Exchanges and Returns

What is your return or exchange policy?
We want to make sure you're happy with your product. That is why we offer a 30 day exchange/return policy from the time we ship out your order.

To be eligible for a return or an exchange, your item must be unused and in the same condition that you received it.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If your item was received damaged you will not be responsible for return shipping costs. Use the contact us page to replace an item that is damaged/defective.

Please send your product to the address below.

RETURN ADDRESS:

Ably Apparel Returns
3101 Granville St
Vancouver, BC V6H  3K1 Canada

Include a copy of your order and what size that you would like to exchange it for or if you would like a refund. 

We'll process your request as soon as we receive your return. If we are out of stock on an exchange we will notify you and ship out the replacement as soon as new goods arrive.
What happens if I order the wrong size?
We will gladly exchange an item within 30 days after we ship you the product. All we ask is that you cover the shipping cost of the return.

Order Processing and Shipping

Do you offer expedited shipping?
We offer Expedited Parcel, Priority, and Xpresspost shipping options. The services offered vary depending on the shipping destination, these choices will be presented to you at checkout.
Do you offer free shipping?
We offer free standard shipping for orders over $100.
Where do Ablyapparel.ca orders ship from?
All orders from ablyapparel.ca ship from Vancouver, British Columbia.
When is my order processed?
Orders are processed on the next business day after the order is received, except on the following holidays:

New Years Day, Good Friday, Victoria Day, Canada Day, Civic Holiday, Labour Day, Thanksgiving, Remembrance Day, Christmas Day, and Boxing Day.

Technology

Are Ably® Apparel garments anti-microbial?
Ably 100% cotton apparel is "Filium®-activated". We cannot and do not make the claim that Ably® clothing is "anti-bacterial". However, Filium®-activation means that our Ably® tee shirts and hoodies do not absorb and retain many microbes found in human sweat, which cause garments - including most synthetic active wear - to retain odour. This is why you can wear and workout in an Ably® shirt or hoodie for days on end and it will still smell fresh.
Is the Filium® technology safe?
The core technology of Filium® is manufactured in accordance with bluesign® standards for sustainably. Filium® does not contain any nanoparticles, silver, or harmful chemicals that can leach into your skin.
What makes Ably® Apparel different from other clothing that claims to be repellent?
While most, if not all, other clothing claiming to be repellent are made with petroleum-based synthetic materials (nylon, polyester, etc.), Ably® Apparel is 100% natural premium cotton, no synthetics and no nanoparticles. Filium®, our trade secret patent-pending technology, allows us to create natural fabrics and clothing that repel stains, liquids and odours, and have them retain the natural feel, soft touch, and breathability that most of us prefer.
Will Ably® Apparel repel and not absorb every single type of stain, dirt or liquid?
Is Ably® Apparel absolutely perfect? Of course not, nothing is. It probably will absorb dirt, charcoal, or anything else for that matter if it is rubbed or ground into the garment. Since that is not a particularly likely scenario, we can say that if you do accidentally spill wine, coffee, or other liquid on your pristine Ably® tee shirt or hoodie, it’s probably a good idea to sprinkle a few water drops on it, or just flick it off.

Washing and Care

Are there any special laundering instructions for Ably®?
As with other premium cotton garments, we recommend washing Ably® Apparel in cold water with a mild detergent only (no bleach or no other additives). Then you may machine dry on medium heat, but do not add any fabric sheets or other softeners. To be completely eco-friendly, you can hang dry your Ably® – our clothing does not need to be tumble dried to resist stains and odours. Do not wring dry.
Can Ably® be dry cleaned?
No, dry cleaning will harm the Filium® properties.
Can Ably® be ironed without damaging the Filium® properties?
Yes! Ironing is not a problem. Iron on a cotton setting as much as you please.
How many wash cycles can Ably go through before it loses its stain, liquid and odour repelling properties?
The apparel industry estimates that cotton garments have an average life of 30 to 40 washes. Since you don’t need to wash your Ably® tee shirt or hoodie as often as other clothing, and if you follow our care instructions when you wash, we estimate that your Ably® garment’s superior stain/odour/liquid resistant properties should last you for an even longer period of time.
How many times can I wear Ably before I have to wash it?
Ably® Apparel has been wear- and performance-tested for several years now, both in-house and by independent labs. We’ve also had some folks wear Ably® tee shirts in the gym for a month, and for more than a week at a time in hot and steamy places like Cuba and India. They were all astounded that their shirts stayed odour and stain free.

As such, Ably® tee shirts and hoodies will need to be washed only infrequently (as little as once or twice a month), depending on just how much it has been worn and for what use.
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